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Mayor Lee vows to solve 911 response failures in two months - SF Examiner
Date:  5/10/2017
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Written by: Michael Barba
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Mayor Ed Lee has pledged to meet the national standard of emergency dispatch centers by answering 90 percent of emergency calls in 10 seconds. (Mike Koozmin/2014 S.F. Examiner)

With pressure mounting over failing 911 response times, Mayor Ed Lee pledged Tuesday that San Francisco will within two months meet the national standard of answering 90 percent of emergency calls in 10 seconds.

The mayor committed to closing the staffing gap that prevents dispatchers from answering emergency calls on time “within the next month or two months” after a massive power outage struck last month while the 911 call center was short dispatchers.

“I want that 10 second turnaround standard to be there right now and then I want everybody to help me figure out what it is that we can do to get the best talent,” the mayor told reporters at City Hall.

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