Welcome to the Hotel Hero Awards! Hospitality is the largest industry in San Francisco, yet until the Hotel Hero Awards there was no ceremony to celebrate this fact and honor the employees who make this industry so special and such an interesting place to work. Ten years ago, Chip Conley, Founder & CEO of Joie de Vivre Hospitality determined that it was time for the industry to get together to celebrate our achievements and to recognize people who have made outstanding commitments to the industry. What began as a dream is now a San Francisco tradition! The Hotel Council of San Francisco and the Hotel Heroes Steering Committee of industry professionals are pleased to continue keeping Chip’s vision alive, and strive to achieve these three primary objectives:
- Highlight hospitality as a noble and well recognized career
- Feature and recognize some of the industry's top local performers.
- Create a night where the hotel industry comes together to celebrate our successes
The awards are presented to those dedicated individuals whose generosity of spirit, unstinting devotion to their hotels and guests, and hard work, continue to make San Francisco “Everybody’s Favorite City”.
Nominate your outstanding employees and colleagues today! Each member hotel may submit one nomination in each of the eight (8) categories listed below. Please click on each Award Category below to access the nomination form.
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Beyond the Call of Duty: This award is given to the individual who has demonstrated a willingness and ability to go "beyond the call of duty" and goes the extra mile in the name of customer service. At a minimum, the employee has demonstrated on one or more occasions doing something out of the ordinary for a guest that is truly remarkable.
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Rising Star: This award is given to the hotel employee who has shown a rapid progression in his/her early hotel career. This employee has worked in the industry for less than ten years, but has demonstrated the ability and dedication to be a pivotal figure in San Francisco's hotel community. At a minimum, the winner will have progressed quickly within the organization and consistently exceeded expectations for an employee of their tenure.
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Unsung Hero: This award is given to the hotel employee who, through his/her work behind the scenes, has enabled a hotel to significantly improve their customer service and guest experience. Typically, the employee will strive to improve the guest experience without getting the credit they so richly deserve.
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Lifetime Achievement - Executive:This award is given to the Hotel Executive who has shown a lifetime of dedication to the hospitality industry. The executive has typically worked in the industry for 15 or more years and been a Hotel General Manager or Vice President and/or Regional Manager for a Hospitality Company. This awardee will have demonstrated consistent dedication to customer service throughout his/her career, been a role model and leader for all members of the organization, and made a significant impact on the local community and hospitality industry.
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Lifetime Achievement – Manager:This award will be given to the Department Manager who has shown a "lifetime" of dedication to the Hotel Industry. The manager has worked directly in the industry for a minimum of ten years and has consistently shown commitment to customer service. At a minimum the manager will have been a role model for junior members of the organization and made some impact on the local hospitality community.
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Lifetime Achievement – Operations: This award will be given to the hotel employee (non-manager) who has shown a "lifetime" of dedication to the Hotel Industry. The employee has worked directly in the industry for a minimum of ten years and has consistently shown commitment to customer service. At a minimum the employee will have been a role model for junior members of the organization and made some impact on the local hospitality community.
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Community Spirit: This award is given to the hotel or hotel company that has made notable contributions to the community in the previous year. These contributions could be in the form of volunteering, making charitable donations, helping guests in need, or any other way of giving back to the community.
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Innovation Award Sponsored by PG&E: The Innovation Award sponsored by PG&E is given to a hotel or hotel company that exhibits innovation within its business practices, customer service solutions, and/or sustainable practices. This innovation can come from any functional area of the hotel from Sales and Marketing to Engineering to Accounting.