The Hotel Hero Awards celebrate and recognize our industry's exceptional members and hotels. Awards are presented to dedicated individuals who define hospitality with their generosity of spirit and devotion to their hotels and guests.
In 2003, Chip Conley, Founder of Joie de Vivre Hospitality, created the Hotel Hero Awards to celebrate and recognize those who have made outstanding commitments to the industry. With the help of the Hotel Hero Awards Steering Committee, we hope to recognize hospitality as a noble and respected career, highlight the industry's exceptional members and hotels, and create a evening where the hotel industry gathers to celebrate its successes.
The eight Hotel Hero Awards presented are:
This award is given to an individual who has been in the industry for less than five years, but demonstrates the potential to become a pivotal figure in the hotel community.
This award is given to an individual who enables their hotel to enhance guest experiences. An unsung hero strives to improve customer service out of professionalism and dedication to true hospitality.
Beyond the Call of Duty
This award is given to an individual who demonstrates a willingness to go "beyond the call of duty". At a minimum, the employee created an unforgettable experience for a guest or colleague.
Lifetime Achievement – Operations
This award is given to an individual (non-manager) who has proven dedication and commitment to the hotel industry for over ten years.
Lifetime Achievement – Department Manager
This award is given to a Department Manager who has proven dedication and commitment to the hotel industry for over ten years.
Bob Begley Lifetime Achievement Award – Hotel Executive
This award is given to an individual who is an executive leadership team member, General Manager, Vice President, and/or Regional Manager. This individual has proven dedication, leadership, and commitment to the hotel industry for at least 15 years.
This award is given to a hotel or hotel company that contributes to the community. Contributions include volunteer efforts, donations, and giving back through various programs and organizations.
This award is given to a hotel or hotel company committed to environmental sustainability. This commitment can be proven through instituting green design and equipment, water conservation, local food sourcing, and waste reduction programs.