General Manager, Grand Hyatt San Francisco
As General Manager at the Grand Hyatt for the past five years, as well as throughout his Hyatt career, David exemplifies the true meaning of authentic hospitality to our guests, our associates and the community. With refined leadership and business skills, he leads by example and has created a culture of exceptional customer service and employee engagement. By being “in touch” with our guests and associates, David mentors others to achieve success and provides associates with all the tools needed to lead our guest service initiatives and deliver the outstanding customer service our guests deserve. He is truly passionate about our guests and associates, and the hotel’s record of improved service scores is a true reflection of David’s dedication and leadership.