Jose Castrillo, Palace Hotel- Director of Housekeeping
Jose Castrillo’s experience in the hospitality industry began when he was a young boy working in his family’s hotel in Nicaragua. The Palace Hotel feels fortunate that Jose joined the team 20 years ago. Through his experience with the Palace, Jose has mastered the art of customer service and has taught colleagues how to provide excellent service to all of our guests. His number one rule is that the guest always comes first. Jose continues to offer excellent service to our guests and is a dedicated team player. Jose is loyal, caring and extremely hard working. He is a strong leader and displays genuine gestures that are memorable and unforgettable to our guests.